Exchange Policy

Last Updated: 24 July 2026

At HeadZen, we are committed to providing high-quality wellness products. Due to the nature of our products, we do not accept returns or offer refunds.

Exchanges

We only offer exchanges if a product:

• Arrives damaged.
• Has a manufacturing defect.
• Is incorrect due to an error on our part.

Exchange Eligibility

To be eligible for an exchange, the product must:

• Be unused and in its original condition.
• Be returned in its original packaging with all included accessories (where applicable)
• Be reported within 7 days of receiving your order.
• Be accompanied by proof of purchase or your order number.

HeadZen reserves the right to inspect the product before approving an exchange.

How to Request an Exchange

To request an exchange, please email headzen.co.za@gmail.com with the following information:

• Your order number.
• A description of the issue.
• Clear photos showing the damage, defect, or incorrect item.

Once your request has been reviewed and approved, we will provide instructions for the exchange process.