Terms of Service

Last Updated: 24 July 2026

Welcome to HeadZen. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General

HeadZen reserves the right to update, modify, or replace these Terms of Service at any time without prior notice. Your continued use of our website constitutes acceptance of any changes.

2. Products

We make every effort to display our products, descriptions, and images as accurately as possible. However, actual colours and product appearance may vary slightly depending on your device or screen settings.

All products are subject to availability. We reserve the right to discontinue or modify any product without notice.

3. Pricing

All prices are displayed in South African Rand (ZAR) and include VAT where applicable.

HeadZen reserves the right to change product prices at any time without prior notice.

4. Orders

Once an order has been placed, you will receive an order confirmation email.

HeadZen reserves the right to refuse, cancel, or limit any order if fraud, unauthorised activity, pricing errors, or other irregularities are suspected.

5. Payment

We accept secure payment methods available at checkout.

Orders will only be processed once full payment has been received and successfully verified.

6. Shipping

Delivery timeframes provided on our website are estimates and may vary depending on your location, courier operations, public holidays, weather conditions, or unforeseen circumstances.

HeadZen is not responsible for delays caused by third-party courier services.

7. Exchanges

Due to the hygienic nature of our products, HeadZen does not accept returns or offer refunds.

Exchanges are only offered for products that:

• Arrive damaged.
• Have a manufacturing defect.
• Are incorrect due to an error on our part.

Please refer to our Exchange Policy for full details.

8. Product Use

Our products are intended to support comfort and general wellness.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Always follow the instructions provided with each product. If you experience severe, persistent, or unusual symptoms, consult a qualified healthcare professional.

9. Limitation of Liability

To the fullest extent permitted by law, HeadZen shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or misuse of our products or website.

Our total liability shall not exceed the purchase price of the product concerned.

10. Intellectual Property

All content on the HeadZen website, including text, images, logos, graphics, product descriptions, and branding, is the property of HeadZen and may not be copied, reproduced, distributed, or used without prior written permission.

11. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described therein.

12. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa. Any disputes arising from the use of this website or the purchase of our products shall be subject to the jurisdiction of the South African courts.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

Email: headzen.co.za@gmail.com